FAQ
Orders:
1. How can I place an order?
To place an order, simply browse through our collection of T-shirts, select the items you’d like to purchase, and choose the appropriate size and color. Once you've made your selections, click the "Add to Cart" button. When you're ready, proceed to checkout, enter your shipping and payment information, and complete your order. You'll receive a confirmation email with the details of your order.
2. Can I modify my order after placing it?
We process orders quickly to ensure fast shipping, so modifications to your order may not always be possible once it's been placed. However, if you need to change something (like size or address), please contact us immediately at [email@example.com], and we will do our best to accommodate your request before the order is shipped.
3. How do I know if my order has been successfully placed?
After you place an order, you will receive an email confirmation with your order details and a unique order number. If you do not receive this email, please check your spam/junk folder. If you still have not received it, please reach out to us at [email@example.com] for assistance.
4. What should I do if I did not receive my order confirmation?
If you did not receive your order confirmation email, first check your spam or junk folder. If it’s not there, please reach out to our customer support team at [email@example.com] with your name and order details, and we’ll ensure that your order is processed properly.
5. Can I cancel my order after it has been placed?
Orders are processed quickly, so cancellations can only be made if the order hasn't been shipped yet. If you need to cancel, please contact us immediately at [email@example.com] or call [phone number]. If your order has already shipped, we will assist you with our return and exchange process once you receive the package.
Shipping & Returns:
1. How long will it take to receive my order?
- Orders are typically processed within 1-2 business days. Delivery times depend on your location:
- Standard shipping (Domestic): 5-7 business days.
- International shipping: 7-14 business days (depending on the destination).
- You will receive a tracking number once your order has shipped, allowing you to monitor your delivery progress.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. For orders under $50, standard shipping fees apply. You can also choose expedited shipping options at checkout for faster delivery.
3. How do I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order through the carrier's website. If you have trouble tracking your order, please feel free to contact our customer service team for assistance.
4. Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us as soon as possible at [email@example.com]. We will make every effort to update the address before your order is shipped. However, once the order has been processed and shipped, we may not be able to make changes.
5. What is your return policy?
We offer a 30-day return policy for unused and unworn items. If you're not satisfied with your purchase, you can return the item for a full refund or exchange. The item must be in its original condition, with tags attached. Please refer to our Returns & Exchanges page for more detailed instructions.
6. How do I initiate a return or exchange?
To return or exchange an item, please contact our customer service team at [email@example.com] with your order number and the reason for your return or exchange. After reviewing your request, we will guide you through the return process and provide you with a return shipping label if necessary. Once we receive the returned item, we'll process your refund or exchange.
Payment:
1. What payment methods do you accept?
- We accept a variety of secure payment methods, including:
- Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- All transactions are processed securely, and your payment information is kept confidential.
2. Is it safe to use my credit card on your website?
Yes, shopping on our website is completely secure. We use SSL encryption to protect your personal and payment information. All credit card payments are processed through trusted and secure payment gateways to ensure your data is safe.
3. Can I use more than one payment method for a single order?
Unfortunately, we only accept one payment method per order. If you'd like to use multiple payment methods, we recommend splitting your order into separate transactions.
4. Can I pay in installments or with a payment plan?
Yes, we offer the option to pay in installments through Shop Pay. When you choose this option at checkout, you can split your payment into 4 interest-free payments. Simply select Shop Pay as your payment method to see if this option is available.